• The insurer designates a claims examiner to investigate, detail, document and appraise every aspect of the claim.
• A determination is made as to whether the claim is covered by your insurance policy.
• Deductibles and other individual PHA policy provisions are taken into consideration.
• Legal counsel, experienced claims adjusters, or appraisers are used to help settle claims as quickly as possible.

Insured PHAs receive regular reports or registers that indicate the status of their outstanding claims reserves as well as claims paid. Loss reports are available in 8 different formats. Insured PHAs may print their loss information from our website at housingcenter.com in the Member's section at their convenience. Contact Nancy Swistak at 800-873-0242, ext. 259 to sign up for online claims reports.

Professionals Standing by Ready to Help You
A full team of professionals is ready to help you through your insurance process. Each step of the way we are available to answer questions, research your needs and help you enjoy the best possible protection. Our computer technology allows us to provide speedy answers to your inquiries regarding coverages and options available. That’s the kind of service you would expect from a company that is in partnership with PHAs

Report Property, Liability, or Auto Direct Claims:
800-873-0242 ext. 288
Fax: 203-250-8377

Housing Authority Insurance Group
Attn. Claims Department
P.O. Box 189
Cheshire, CT  06410

Report Auto Claims to Travelers 24/7 Claims Hotline:
800-238-6225 or 800-832-7839