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How to Prepare Your Housing Organization for the Next Cold Snap

Over the next few weeks, most of the country should expect to experience the worst winter has to offer in terms of cold weather. Winter conditions can occur in multiple months, but January is usually the peak for cold and snow. Here are some tips on protecting housing properties during an extended cold snap. Plan ahead for cold weather Know

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Accidents Happen: How Multifamily Housing Organizations Should Document and Investigate Incidents

No matter how many precautions your housing organization takes, accidents and incidents are bound to happen. You may feel helpless to an extent, but that couldn't be further from the truth. "Correctly reporting and investigating these events can help your organization prevent losses and defend itself against lawsuits," said JB Smith, a senior risk control consultant on HAI Group's Risk

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Are Impact-Resistant Shingles Worth the Investment?

If you’re considering replacing your shingles—you’ve been hit by a storm, say, or your shingles are curling or buckling—the choices, from color to shape to material, can be overwhelming. One option you may have heard about is impact-resistant shingles. But are they worth the investment? Let’s dive in. What are impact-resistant shingles? As a highly visible part of many residential

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When Should Property Managers Review Unit Safety Tips With Residents?

Regularly passing on safety and security recommendations to residents is an essential practice for housing organizations, but one that isn’t always feasible on a day-to-day basis. Annual rent recertification meetings provide the perfect opportunity to have a positive, risk management-focused conversation with residents, says Nick Mayo, senior risk control consultant at HAI Group. What is rent recertification? The rent recertification

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Manage Your Housing Organization’s Online Reputation [90-Day Action Plan]

Online reputation management is more crucial than ever in maintaining a successful multifamily operation. In terms of attracting potential residents, building a positive online reputation can be a gamechanger because most consumers search online to find local businesses and services. That hasn't always been the case, said Lia Smith, senior vice president of ApartmentRatings and SatisFacts. Until 2019, regular surveys conducted by SatisFacts—a

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HAI Group Donates $5K to Connecticut Foodshare During Annual Turkey Tuesday Event

[caption id="attachment_16205" align="aligncenter" width="900"] On hand for the Turkey Tuesday event at City PLace in Hartford Connecticut, on November 16, 20201 (pictured above, from left to right) were Connecticut Gov. Ned Lamont; Jim Calhoun, University of Saint Joseph basketball coach and former UConn basketball coach; Bank of America Greater Hartford President and CEO Joseph Gianni; Renee DiNino of The River

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Key Control in Multifamily Affordable Housing [Learn the 4 Components of a Secure, Cost-Efficient Program]

An outdated (or non-existent) key control program can pose serious safety and security risks for multifamily affordable housing organizations. "We've been seeing a lot of security issues and claims related to poor key management," said Elizabeth Owens, HAI Group's director of risk control and consulting. When it comes to key control, the safety of residents and employees is first and

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HAI Group Helps Young Residents Learn the Sounds of Fire Safety

We celebrated National Fire Prevention Week 2021 (October 3-9) by hosting our annual Fire Safety Poster Content for HAI Group member housing organizations on this year’s theme—Learn the Sounds of Fire Safety. The goal of this year’s contest was to make sure young residents understand the sounds of carbon monoxide and smoke alarms and know how to respond. Here are

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5 Ways to Prepare Your Housing Organization for Winter

The worst of winter may still feel far off, but it’s never too early to prepare. “Winter preparations should be an annual exercise for maintenance teams,” said Elizabeth Owners, director of risk control and consulting for HAI Group. “Besides physical preparations like inspecting equipment and winterizing vacant units, emphasis should be placed on training for snow and ice removal, safe

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6 Real-Life Ransomware Attacks that Shocked Affordable Housing and Public Sector Agencies

There's a spine-chilling uptick in cyberattacks—the FBI received a record number of cyber-related complaints last year, with reported losses of over $4.1 billion. A housing organization might not seem like the most lucrative target for a hacker (compared to a billion-dollar private sector business), but criminals are opportunists. The public sector, including affordable housing organizations and municipalities, is increasingly vulnerable

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Cybersecurity Concerns? Don’t Pass Up on These Password Tips

We tend to fancy our passwords as undecipherable, but the data clearly shows otherwise: 60% of the breaches analyzed in Verizon's 2021 Data Breach Investigation Report leveraged weak or stolen passwords. Cybercriminals aren't just guessing our passwords; they're making well-informed guesses. They can use several methods and tools to hack passwords, such as programs that record keystrokes, social engineering (e.g.,

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