Upon completion of this Nan McKay certification course learners will have the information and skills required to complete HQS inspections on vacant or occupied units to determine if units pass or fail pursuant to HQS minimum standards. The course covers the correct completion of an HQS inspection form during the inspection, how to design an upgrade to HQS when given the assignment to develop a higher reasonable standard, with HUD approval, as well as lead-based paint regulations and their impact on the HCV program. In addition, HQS-related SEMAP indicators and their impact on the PHA's SEMAP score are included.
This certification course provide learners with an overview of HUD regulations and requirements needed to manage and improve their public housing program and projects.
This comprehensive course covers cost-effective strategies, HUD incentives and regulations, and improved resident impact and engagement.
- Integrated design and life cycle cost analysis
- Water, energy, and material efficiency
- Indoor air quality
- Energy bench marking
- Agency-wide sustainability assessment and metrics
Completing this course is an excellent way to help prepare for the LEED Green Associate exam.
Accurate rent calculation for both the public housing (PH) and housing choice voucher (HCV) programs is essential, yet the process is so complex. This course for PH and HCV Specialists covers income determination, income exclusions, assets, adjusted income, minimum rent, tenant rent, and more.
Upon completion, you will be able to accurately calculate rent for Public Housing and Housing Choice Voucher residents.
Accurate rent calculation is vital to the success of your agency, yet the process is complex with so many variables that costly mistakes are often made.
In this specialist course, you will learn how to identify the types of income that must be included or excluded from annual income; calculate income from assets; calculate adjusted income by correctly deducting HUD-defined allowances and expenses from annual income; recognize the requirements for verification of income, allowances, and expenses using the HUD verification guidebook; and calculate rent using annual and adjusted income using various sections of the 50058 form.
This HCV rent calculation course will help you beat the clock for HUD's nationwide visits by RIM (Rental Integrity Monitoring) and improve your PHA’s scores on two SEMAP indicators.
Learn how to:
- Identify the types of income, assets, and calculate income from assets
- Calculate and track the earned income disallowances
- Recognize the requirements for verification
- Calculate rent using annual and adjusted income
This certification course offers all of the essential federal fair housing laws for public housing and HCV program operations. Upon completion, you will have a better understanding of
fair housing laws, regulations, and resources as well as gain the ability to apply the laws and regulations to PHA policies, procedures, and practices, assuring best efforts with compliance.
Some topics addressed include:
- Accessibility and design requirements that meet the federal physical accessibility standards.
- Proper handling of reasonable accommodation requests.
- Preventing and handling discrimination complaints
- Maintaining applicant and participant records to comply with HUD Regulations and Fair Housing laws
- Obligations regarding hate crimes, sexual harassment, and violence against women
This course focuses on the essential elements of providing excellent customer service in housing agencies by living the mission and vision of the housing agency and how to identify and remove the barriers to good customer service.
The Customer Service Certification course illustrates the connection between customer
service, confidentiality, and community relations. It covers non-discrimination
in customer service, including an overview of federal disability discrimination laws,
and the principles of housing assistance for people with disabilities, as well as ways
to improve verbal communication and listening skills.
This certification offers new and existing commissioners the essential skills to become effective advocates and leaders in the realm of public housing.
Some of the topics included are:
- General operations, the executive director’s role, the commissioner’s role, and how to best serve the residents
- Meeting dynamics, the importance of cooperation at all levels, and how to fairly
evaluate the executive director, the Board of Directors, and each other
- The importance of resident participation in funding, policies, lease, grievance, and
- Procurement policies, the Request For Proposal (RFP) process, competitive
proposals,code of conduct,and cost analysis
- Issues that confront commissioners including state ethics laws, the Freedom
of Information Act, audits, and how to avoid fraud
The certification course covers eligibility, rent calculation, and occupancy. It also focuses on final rule changes regarding social security number verification and EIV mandatory implementation.