Report a Claim Member Login

When an event takes place and you need to file a claim, we want to make the process as simple as possible for you as a valued member and insured. Please note, if a claim is reported late, or not reported at all, coverage could be restricted or even denied.

Registered Users

Already have an HAI Online Account? Log In.

Log In

New Users

Are you a new HAI Member? Create an Account.

Register Now

Questions About Your Claim Reporting?

Call 800-873-0242 to speak with a Claim Department Representative. For after-hours questions, please call 800-873-0242, ext. 288.

Complementary Products

For auto liability insurance through The Travelers Insurance Company, please contact them directly at 800-238-6225 to submit your claim.

For products placed with our Agency Operations, please refer to your policy for proper reporting procedures.

We’re here to help.

Contact an Account Manager

HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company, Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI). Members of HAI Group provide commercial property and casualty insurance to affordable housing organizations, public housing authorities, and related entities. Not all products are available in all states. Coverage is subject to the terms of the policies actually issued. A risk retention group or surplus lines insurer may provide certain coverages. Risk retention groups and surplus lines insurers do not participate in state guaranty funds, and insureds are therefore not protected by such funds if insured by such entities. For a complete list of companies in the HAI Group family, visit www.housingcenter.com.

HAI Group® | 189 Commerce Court, Cheshire, CT 06410 | Includes copyrighted information from a company under the HAI Group® family, with its permission.