Claims and loss control
Clearly, the most effective way to deal with claims is to avoid them. But accidents happen—and HAI Group is here to help.
We've made the claims process as simple as possible for you and for your housing organization. If you already know your way around the HAI Group claims process, you can report a claim immediately on your online member portal—just follow the instructions in the Report a claim section below.
If you're new to HAI Group or need a refresher on the process, read our HAI Group Claims Guide for a detailed explanation of the entire process, from pre-event documentation and post-event loss control to investigations and recordkeeping.
Report a claim
We strive to make the claim reporting process as simple as possible. You can file your claim online in three easy steps. Please report your claim as soon as possible after an event. If a claim is reported late, or not reported at all, coverage could be restricted or denied.
Already have an HAI Group online account? Log in and select the "Report a Claim" tool to begin.
If you're an HAI Group member but don't have an online account, you can create one today—it takes just a moment. Once you're registered, log in and select the "Report a Claim" tool to begin.
" I have worked with HAI Group Claim's Department for 17 years. When I was new to claims, my supervisor, William Peach. III, said I could call HAI Group if I had questions about any claims we submitted, and so I did. Our representative was helpful and responded in a timely manner. When she was promoted and we were assigned a new claims representative, the professionalism continued. Our current claims representative responds to our emails and answers our calls quickly and professionally. Bill and I appreciate the outstanding services that we have received from HAI Group."
- Ursel Tucker, Claims Specialist, Housing Authority of Baltimore City