Report a Claim Member Login

As HAI Group continues to monitor developments related to the COVID-19 pandemic, we want to make sure you know that we are, as always, standing by to help you. While we’re working remotely to keep our employees and our community safer, we’re also fully operational. You can contact us at the same phone numbers and emails you’ve always used to reach us, or by calling 800.873.0242, ext.291.

What we’re doing for members and customers

To help ease any financial and administrative burdens you may be encountering during this difficult time, we’ve made accommodations available through the end of June:

  • Extending premium grace periods
  • Waiving late-payment fees

We will make reasonable accommodations for late payments and other challenges beyond your control. To request an extended grace period, an installment plan, or to inquire about alternative payment options, contact us at accountservices@housingcenter.com, or call 800.873.0242, ext. 291.

Policies provided by our agency, Housing Insurance Services, Inc., for alternative coverages are not included in these accommodations, since the policies are placed with other insurance carriers.

Filing a claim

The best way to report a claim is by emailing us at claimsreporting@housingcenter.com, or by calling our claims team at 800.873.0242. Need to report a claim after 5 p.m. ET or on a weekend? Reach us at 800.873.0242, ext. 288. If you have an automobile-related claim, please contact Travelers directly at 800.238.6225.