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We’re excited to offer you free access to one of our most popular courses, Responding to Resident Complaints so that you can host a group viewing session and see what your colleagues are talking about!

Here are four tips to consider when planning your session:

  • Plan in advance – Select a room and verify that it has a reliable internet connection, a working projector or large monitor, and a working sound system that will allow all attendees to hear comfortably.
  • Do multiple sessions – This course is 1.5 hours long, but can easily be broken into multiple shorter sessions.
  • Provide course handouts – Print a copy of course handouts for each attendee.
  • Make the session interactive - Periodically pause videos and discuss important topic points to increase retention, and encourage group participation during knowledge checks.

Ready to get started?

  1. Create your free account with HTVN by clicking here.
  2. Once you have created your account and are logged in, then you can click here to access the complimentary course.
  3. Once you are on the course page, click the ‘Enroll’ button towards the top of the screen.
  4. Click the ‘Access Item’ button.
  5. Scroll down to access the course parts

This offer is available now through October 31, 2018.


800-873-0242, ext. 651

2019 HTVN Online Training Catalog

Download 2019 HTVN Catalog